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Privacy Policy

Last updated: July 16, 2026

This Privacy Policy explains how Free Your Voice Hub (“we”, “us”, “our”), operating the website https://www.freeyourvoicehub.com/ (the “Site”), collects, uses, and protects your personal information when you visit the Site, create an account, or purchase access to our video content.

1. Information We Collect

Information you provide to us

  • Account information: When you create an account or check out, we collect your name, email address, and a password (stored in encrypted form).
  • Order and billing information: When you purchase a video or bundle, we collect billing details such as your name, email address, billing address, and records of the products you purchased.
  • Communications: If you contact us by email or through the Site, we keep a record of that correspondence.

Information collected automatically

  • Usage data: IP address, browser type, device information, pages visited, and the date and time of your visit.
  • Cookies: We use cookies that are necessary for the Site to function, including keeping you logged in, maintaining your shopping cart, and processing checkout. See the Cookies section below.
  • Video playback data: When you watch videos on the Site, our video hosting providers may collect technical data (such as IP address and playback events) needed to deliver the video securely.

2. Payment Information

Payments on the Site are processed by third-party payment providers. We do not store your full credit card or payment details on our servers. Your payment information is transmitted directly to the payment provider, which processes it in accordance with its own privacy policy and applicable security standards (such as PCI DSS). We retain only the information necessary to fulfil your order, such as the transaction reference, order total, and payment status.

3. How We Use Your Information

  • To create and manage your account.
  • To process orders, take payment, and grant you access to the videos and bundles you purchase, including managing your bundle access window.
  • To send transactional emails such as order confirmations, receipts, account notices, and important updates about your purchases.
  • To provide customer support and respond to your enquiries.
  • To secure the Site, prevent fraud and unauthorised access to paid content, and enforce our terms.
  • To comply with legal, tax, and accounting obligations.

We do not sell your personal information, and we do not send marketing emails unless you have opted in to receive them.

4. Video Hosting and Embedded Content

Videos on the Site are delivered through third-party hosting and streaming services, which may include Bunny Stream (Bunny.net), YouTube (Google), and Vimeo. When you play a video, your browser connects to these services, and they may collect technical data such as your IP address, device information, and playback activity, and may set their own cookies. Their handling of this data is governed by their respective privacy policies:

5. Cookies

We use the following categories of cookies:

  • Essential cookies: Required for core functionality such as logging in, keeping items in your cart, and completing checkout. These cannot be switched off through the Site.
  • Third-party cookies: Video providers (such as YouTube or Vimeo) may set cookies when you play embedded videos.

You can control or delete cookies through your browser settings. Please note that blocking essential cookies may prevent you from logging in or completing purchases.

6. Sharing Your Information

We share your personal information only with:

  • Service providers who help us operate the Site, including our web hosting provider, payment processors, video hosting/streaming providers, and email delivery services.
  • Legal authorities where we are required to do so by law, or to protect our rights, our customers, or the security of the Site.

These providers may be located in other countries. Where personal data is transferred internationally, we take reasonable steps to ensure it is protected in line with this policy and applicable law.

7. Data Retention

We keep your account information for as long as your account remains active. Order and billing records are retained for as long as necessary to provide you with ongoing access to your purchased videos and to meet legal, tax, and accounting requirements. If you ask us to delete your account, we will remove or anonymise your personal data except where we are legally required to retain it — please note that deleting your account will end your access to purchased content.

8. Security

We take reasonable technical and organisational measures to protect your personal information, including encrypted (HTTPS) connections, hashed passwords, secured video delivery, and restricting administrative access to authorised personnel. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on where you live, you may have rights under applicable data protection laws (such as the GDPR or Thailand’s PDPA), including the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing of your information.
  • Request a copy of your data in a portable format.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

10. Children’s Privacy

The Site is not directed at children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may also be communicated by email or a notice on the Site. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: freeyourvoicehub@gmail.com
Website: https://www.freeyourvoicehub.com/